Privacy Statement

Delta Family Resource Centre

1. Our Commitment to Your Privacy

Delta Family Resource Centre (Delta Family) is committed to protecting the privacy and confidentiality of the children, families, and community members we serve. We understand that the information you share with us is personal, and we take our responsibility to protect it seriously.

We recognize that information relating to children and families is particularly sensitive and take additional care in how it is collected, used, and protected.

2. What Information We Collect

We collect only the personal information necessary to deliver our programs and services. This may include:

• Names and contact information (such as phone number, email, and address)
• Information about children (such as age or date of birth)
• Family and household information relevant to program participation, including demographic or background information where required for program eligibility, service delivery, or funder reporting
• Program registration and attendance information
• Feedback, surveys, or communications you choose to share with us
• Photos or videos (only where parent or guardian consent has been provided)

We recognize that some information, including demographic or background information, may be sensitive and is collected only when necessary and with appropriate care.

3. How We Use Your Information

We use personal information to:

• Register you and your child(ren) in programs
• Deliver and improve our programs and services
• Communicate with you about programs, updates, or changes
• Meet reporting and accountability requirements with funders
• Support the safety and well-being of participants

We do not use personal information for purposes other than those identified above without your consent, unless required or permitted by law.

4. Consent

We collect, use, and share personal information with your knowledge and consent, except where permitted or required by law.

You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may impact your ability to participate in certain programs or services.

5. When We Share Information

We do not sell or trade personal information.

We may share information only when necessary, including:

• With funders (such as the City of Toronto), typically in aggregated or de-identified form
• With trusted third-party service providers who support our operations
• Where required by law or where there are concerns related to safety

In some cases, information may be processed or stored using third-party service providers, including secure cloud-based systems. These providers are required to protect personal information and use it only for authorized purposes. Information may be stored outside of Canada in accordance with applicable laws.

6. How We Protect Your Information

We use appropriate administrative, technical, and physical safeguards to protect personal information.

7. How Long We Keep Information

We retain personal information only as long as necessary and securely destroy it when no longer required.

8. Your Rights

You have the right to access and correct your information. We take reasonable steps to ensure information is accurate.

9. Cookies and Website Use

Our website uses tools such as Google Analytics to improve user experience.

10. Contact Us

Executive Director

Delta Family Resource Centre

Email: info@dfrc.ca

Phone: (416) 747-1172

If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

11. Privacy Breaches

We will respond to breaches and notify individuals where required.

12. Updates

We may update this statement from time to time.

13. Additional Information

A full Privacy Policy is available upon request.